Refund & Return Policy
How exchanges, returns and refunds work at Eyewear Mart.
Check on arrival
Please inspect your parcel while the courier is present. If a frame arrives damaged or is not what you ordered, contact us the same day and we will replace it at no cost.
Exchanges
Unused frames in original condition can be exchanged within 3 days of delivery. Return delivery is paid by the customer unless the fault is ours.
What cannot be returned
Lenses cut to a personal prescription cannot be resold, so power lenses are final. Frames showing wear, scratches or adjustment marks cannot be exchanged.
Refunds
Where a refund is agreed, advance payments are returned by bKash to the number they were sent from within 3 working days of the returned parcel reaching us.